Here are the answers to frequently asked questions about ordering and returning Joan, as well as about the security of your data when using the door display. If your question isn’t covered, you might want to search through our Knowledge base first or feel free to contact us at [email protected].
Frequently asked questions
Ordering and shipping
Read about ordering and shipping Joan to where you are and everything connected to that, such as payment methods, order status and other information.
I just received my Joan device. Now what?
Follow these steps to set up your Joan Dashboard account and Joan device.
Which type of hosting is right for me?
Read about the types of hosting and which is appropriate for your company.
Security and data protection
We take your privacy very seriously, and take appropriate security measures to protect your data. Read more here.
Returns and cancellations
Read about canceling an order, returning a device and what to do if your order is damaged on arrival.